Yourvirtualbutler.com understands your OBC business needs. We know that customers expect nothing less than exceptional service, accessible around the clock. Our advantage is simple: manage your business efficiently and gain valuable business intelligence by giving your customers the self-sufficiency they demand.

Fully Configurable Yourvirtualbutler.com is fully configurable to meet your business requirements. Included in our package, we configure custom workflows to reflect your specific business practices. We know the OBC industry and we know the your OBC is unique, with its own specifications, practices and requirements. We start out with a robust OBC workflow engine to meet your core needs, and work closely with you to customize the rest.

Self-Service Airlines, hotels, car rentals – the travel industry has figured out the high demand of consumers for self-service, payment fulfillment and instant gratification. We understand this too – with Yourvirtualbutler.com, customers can book their own meeting rooms, reserve equipment and order catering. Anytime, anywhere. Because they can confirm costs before committing, customers can anticipate costs and manage budgets, with no surprises. Our robust search and filter capabilities allow customers to enter their event criteria and select from appropriate choices that will meet their needs. And payment fulfillment during the reservation process ensures a committed booking by the end of the transaction.

Cloud-Hosted Our secure web-based solution means you don’t need to purchase or manage any specialty or dedicated hardware or software. Web access and a browser is all that is required. We manage security, back-ups, maintenance, upgrades and development.

Microsoft CRM-based Trusted and proven Microsoft-based technology provides a solid foundation for Yourvirtualbutler.com. Familiar design and interfaces make for easy training and successful user adoption. Yourvirtualbutler.com integrates seamlessly with Microsoft Outlook and other familiar Microsoft desktop and mobile applications – so, you already know how to use it!

Business Intelligence Yourvirtualbutler.com gives you full visibility of your sale cycle at any given time. Because our self-service functionality allows customers to order services and make payments in a single transaction, you can be assured that you will always have an accurate view of your sales and operations. Not only can management gain valuable business intelligence, administrative staff can anticipate operational requirements, like supplies, equipment, cleaning and maintenance.

Customer Service Even with such comprehensive self-service, there will always be a need for your OBC staff to engage directly with your customers. Your customer service reps will have full client histories and transactions at their fingertips, enabling them to answer questions and accurately. Your customers will have full visibility to their own accounts, reducing confusion and ensuring they have the background they need before contacting your staff. We know that Customer Service is paramount for your business – Yourvirtualbutler.com gives you the tools to excel!

Custom Design We want you to take the credit for offering Yourvirtualbutler.com to your customers! We create custom interfaces and styles to blend seamlessly with your own branding and website design, so your customers can continue to trust the reputation and image you have worked so hard to build.